Reference

How wede196 Handles Your Personal Information

Your account data, wallet details and session activity are handled with clear intent — we collect what we need to run your account and nothing more.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session policyYour rights to access and deleteContact us to update your data

Explore the Lobby Read FAQ

What Information We Store and Why

wede196 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide directly — your name, contact information, and the wallet identifiers linked to DANA, OVO or GoPay when you make a deposit or withdrawal. We also log session metadata: device type, IP address, browser version and

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timestamps. This data is used to verify your identity, process transactions and maintain account security. We do not sell your personal data to third parties, and we do not share wallet details beyond what is required to process a payment. Transaction records tied to your e-wallet
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are retained as required by applicable financial compliance rules in the regions where we operate. If you access the platform from Bekasi or anywhere else in Indonesia, the same data policy applies. Availability of this service depends on local law and eligible regions. We may update
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this policy when our data practices change, and we will notify you via the contact information on your account when material changes occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures across every layer of the platform — from the moment you log in with your OTP to the point your GoPay withdrawal is confirmed. Below are the four pillars of how we manage your data in practice.

Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security and OTP Every login triggers an OTP sent to your registered contact. This step prevents unauthorised access to your account wallet and personal details, regardless of the device you use.

Data Retention and Deletion We keep account data for as long as your account is active or as required by applicable rules. Once you submit a verified deletion request, we remove non-essential personal data within the period stated in our response.

Third-Party Data Sharing Payment processors handling your DANA, OVO or GoPay transactions receive only the data needed to complete that transaction. We do not pass profiling data or browsing history to external parties.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, request a correction or ask us to delete specific data tied to your account, our support team handles these requests directly. Reach us through the channels below and include your registered account email or wallet reference so we can locate your records quickly.

Live Chat Open the live chat window inside your account dashboard. Tell the agent you have a privacy request and they will escalate it to the data team.

Email Support Send a written request to our support email address listed in your account settings. Include your registered name and the wallet type — DANA, OVO or GoPay — used on the account.

Account Help Centre The Help Centre inside your account has a dedicated privacy request form. Fill in your details and the team will respond with a reference number within a reasonable timeframe.

Common Questions About Your Privacy on wede196

These are the questions we hear most often about data, cookies and account privacy. If your question is not covered here, reach out through live chat or the account Help Centre.

We collect your name, contact details and any wallet identifiers you use — DANA, OVO or GoPay — when you register and transact. We also log device and session metadata for security purposes.

Yes. Submit a data access request through the Help Centre form or via support email. Include your registered account details so we can locate and compile your records accurately.

Active account data is retained while your account remains open. Transaction records linked to DANA, OVO or GoPay are kept as required by applicable financial rules in eligible regions.

We share data only with payment processors — such as those handling your GoPay or OVO transactions — and only the minimum needed to complete that transaction. We do not sell personal data.

Submit a deletion request via the privacy form in the Help Centre or by emailing support. Once your identity is verified, we remove non-essential data within the timeframe stated in our reply.

Session cookies keep your login active across page loads. Analytics cookies help us understand which sections of the lobby are used most. You can adjust cookie settings in your browser at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoWede196 Banking InfoBandarQ Live Table

How wede196 Handles Your Personal Information

Data Handling, Cookies and Account Security

How to Reach Us About Your Data

Common Questions About Your Privacy on wede196

01 What personal data does wede196 collect when I open an account?

02 Can I request a copy of the data you hold about me?

03 How long do you keep my account and transaction data?

04 Do you share my data with third parties?

05 How do I ask you to delete my personal information?

06 What are cookies used for on this platform?

Privacy Policy

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